Working from home has now become the norm for many, with stay at home orders and nationwide quarantine measures. New technologies are helping people adapt to a new COVID-19 world, in some ways replacing mobility. How exactly does this impact business travel? COVID-19 has accelerated the adoption of technology, but will these digital substitutes replace business travel in a post-pandemic world?
People adopt new technologies because they are better, faster or cheaper than the solution that came before them.Moe Kelley
In this episode of the Oliver Wyman Velocity Podcast, join Olivier Fainsilber, Partner specializing in transportation and Moe Kelley, Partner and telecommunication expert with the Oliver Wyman Forum as they bring together their expertise and unpick the findings from two recent surveys measuring traveler sentiment and adoption of new technologies. They will have a conversation around the changing attitudes and what we could expect to see from a post-pandemic working environment.
If you don't go back on the road, your competitors will. Being in touch with your clients, your suppliers and business partners is important. Some of the business travel will not return, but there is a core need to be close to people and have trusting relationships. And there is no substitute in being face to face for that one.Olivier Fainsilber