What We Do
With so many options, so much flexibility, and increasingly higher expectations, the 21st century traveler seeks experiences that go beyond the vacations and business trips of yesteryear. We advise travel and leisure companies – hotel, airlines, passenger rail and bus operators, theme parks, cruise operators, gaming and lottery companies, tour operators and travel agencies, and concessionaires – how to develop growth strategies to improve their business and captivate these exacting customers.
What We Think
HOW COVID-19 IS AFFECTING TRAVELER CHOICES
After spending months sheltering in place, most people around the world seem ready and eager to travel again, whether for business or leisure.
Read morePREVENTING PANDEMICS WITH E-PASSPORTS
In Aruba, the tourism industry is preparing to pilot a biometrically verified digital identity that allows visitors to move from airport, to rental car pickup, to hotel check-in without ever showing a passport.
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Safe And Seamless Traveler Journey: Global Guidelines
This report was written in collaboration with the World Travel & Tourism Council.
Read moreHOTEL–HOSPITAL
A guide for handling hotel-hospital conversions during a crisis.
COVID-19 RESPONSE PLAYBOOK
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Chinese Travelers Favor Domestic Destinations
China’s travel industry starts to show signs of recovery, with the COVID-19 outbreak being effectively controlled domestically. In this context, Oliver Wyman conducted a consumer survey in March, 2020 to reveal the trends and changes happening to the behavior of Chinese travelers.
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Happy Customer Healthy Company
How to make the (gold) rush to personalize travelers’ experiences profitable for travel companies.
Read moreA DIGITAL IDENTITY FOR SAFER, HEALTHIER TRAVEL
Governments, industry associations, and travel providers must join forces and take immediate action to define standards for each component of the traveler digital profile.
