Retail And Consumer Journal Volume 7

Welcome to the 7th edition of the Oliver Wyman Retail And Consumer Journal. While it is a truism that change is the only constant in life, what has been astonishing over these past seven years is the magnitude and scale of the change.

A glance at the table of contents of past Journals makes clear just how big a transformation we have lived through. What is so striking are not the topics themselves – customer satisfaction, pricing, assortment, purchasing, costs, operations, logistics, and software. No, what is striking is the emergence of new realities, which have fundamentally changed the game – and in retrospect were not so easy to predict. We have chosen these new realities as the focus for this year’s Journal.

We wish you interesting reading!

Retail And Consumer Journal Volume 7