Frequent flier and other loyalty programs are evolving rapidly, and airlines are now vying with credit card companies for strategic control. To exploit the new economics of loyalty programs, companies must balance the competing objectives of driving repeat purchases and generating cash from partners. The key is to think of a program's rewards as a currency and tailor that currency for the most profitable customers.
-
Insights Future Of Financial Intelligence Sharing Overview of concepts and recent technical developments relevant to privacy preserving analytics and includes ten case studies -
Insights Retail’s Revolution - How To Navigate It? -
Insights Climate Transition And The Fed Oliver Wyman's Douglas J. Elliott takes a look at the Federal Reserve and the new focus on climate change risk -
Insights How Caring Brands Can Rise Above COVID-19 Interview with Malina Ngai, Group COO and Asia & Europe CEO of A.S. Watson