The after‑sales business is a €500 billion global market that accounts for nearly half the profit at some automakers.
With the growing development of new telematics technology, this could provide automakers and dealers with a powerful tool that can help them improve the ownership experience. At the same time, the new technology gives them the potential to win back the market share that they have been losing for years. But to capitalize on this trend, they must develop an infrastructure to connect with consumers.
Global Growth Rate for Embedded Telematics
Light vehicle sales with built-in telematics is forecast to increase by 40 percentage points by 2020