Utilities must create strategies that do a better job of keeping the lights on. Executives must consider prickly trade-offs that boil down to one question: How good is good enough? The answer to that question is the basis of a reliability strategy that hits the sweet spot of delivering electricity today that meets expectations of customers and regulators for reliability, while also investing in new technology and infrastructure to build the grid of the future.
Some might view maintaining electric reliability as an accomplishment in the face of aging infrastructure. Even so, performance is failing to keep up with customers’ heightened expectations for near-perfect reliability.