We put people at the center
The forces of digitization have rippled across the global economy, shifting the balance of power from suppliers to people. Meeting people where they are —whether at home, at work, or on the go — and solving for their needs has become the new cornerstone of success. Disruptors are moving swiftly to win the battle for customer attention and are changing the rules of the game across industries with surprising velocity. We work with you to craft the right portfolio of bets focused on breakthrough customer value. And we work shoulder-to-shoulder with you and your teams to de-risk and accelerate your path to sustainable growth.
Disruption By Design
Framing the right portfolio of bets
Activation With Discipline
De-risking and accelerating your path to sustainable value
grounded in six principles
We blend rigor with creativity, pragmatism with high ambition to help you channel disruption in your favor. We are relentlessly focused on unlocking new customer value as the basis for shareholder value.
Active listening via user research and behavioral science to discover and validate underserved customer needs.
Working shoulder-to-shoulder with you in multi-discipline teams of designers, engineers, strategists, and data scientists, and bringing your customer(s) into the process, early and often.
Incubating and integrating new disciplines and ways-of-work to sustain momentum and course-correct with market evolution.
Focusing on outcomes, not output, and ensuring the conditions for successful change – metrics, behaviors, team dynamics, leadership – are in place.
Applying deep industry and domain expertise to help you make the right decisions and activate with confidence.
Installing business models that capitalize on the shift from historic value chains to digitized ecosystems.
It's not about guessing what people might want. If you pay attention, they will show you what matters most — where their struggles are at work, at home, and on the go — and where they have the greatest energy for progress.
Global Consumer Sentiment Survey
We have unearthed the underlying needs, motivations, and values of 125,000+ people from across the globe, as they navigate COVID and beyond. These insights can serve as inspiration for generating breakthrough customer value. Join us in the Oliver Wyman Forum where we build leadership communities to act on shared global challenges.
Who We Are
We are an integrated team of leading practitioners working as one team, committed to dreaming and achieving together with you, with courage, dedication, and empathy.
Many executives are concerned that new customer value is being generated in other industries now more than in financial services. Understanding this value gap and what to do about it is the subject of this year’s Oliver Wyman report on the future of financial services.
In 2018 we introduced the “hexagon of financial needs,” highlighting all the ways consumers interact with money and showing how firms can serve them. Our predictions are playing out now – and new opportunities are emerging.
How do we rebuild loyalty in a world without? With talent shortages and turnover booming, organizations need to redefine the new employee-employer contract to encompass the holistic needs of the employee, from the most basic needs (fair pay, safety, flexibility, opportunities for growth) to the most elusive (purpose, respect, belonging).
Join us in Vegas to find out more about driving innovation that powers growth and reinvention.
What should banks do about overdraft? We believe the crisis is accelerating the need to replace an antiquated product and an unsustainable value exchange. Our paper explains why and articulates a path forward.
In 2018 we introduced the “hexagon of financial needs,” highlighting all the ways consumers interact with money and showing how firms can serve them. Our predictions are playing out now – and new opportunities are emerging