Retailers and banks share a fundamental problem: legacy IT systems hold them back from being leaner, smarter, more customer-focused businesses.
For the past year, we’ve worked with a high street bank to untether them from technology systems that are expensive to run and no longer fit for purpose. During this time, we rebuilt the bank’s current account business from the ground up, delivering the equivalent of a five-year transformation programme at a 10th of the cost. There’s nothing stopping supermarkets from doing the same. They’d be able to deliver faster and better commercial decisions, drive down operating costs, and give customers a stand-out experience in store and online.
By learning from what banks have done, retailers could reduce operating costs in commercial teams by 50%-75% while simultaneously improving outcomes and laying the foundations of a fundamentally enhanced customer offer
Read the full article on The Grocer.