Enhanced Performance Management

Driving Breakthrough Productivity in Retail Banking Operations

Years of relentless focus by retail banks on improving the efficiency of the operations function have left few residual opportunities to drive transformational savings without diluting service quality.

By developing a new way of measuring employee productivity and compensation, Enhanced Performance Management (EPM) fills this gap by dramatically increasing employee throughput, while simultaneously improving risk, quality and the client experience.


Amit Bhandari – Partner in the Americas Retail & Business Banking Practice
Kenan Rodrigues – Partner in the Americas Strategic IT and Operations Practice

Enhanced Performance Management