Years of relentless focus by retail banks on improving the efficiency of the operations function have left few residual opportunities to drive transformational savings without diluting service quality.
By developing a new way of measuring employee productivity and compensation, Enhanced Performance Management (EPM) fills this gap by dramatically increasing employee throughput, while simultaneously improving risk, quality and the client experience.
Authors:
Amit Bhandari – Partner in the Americas Retail & Business Banking Practice
Kenan Rodrigues – Partner in the Americas Strategic IT and Operations Practice
