Today’s banking environment is a very different one, as Digital is profoundly changing the way banks operate. Banks that get Digital right can transform their economics, as it can improve the customer experience and significantly reduce costs.
However, despite its many benefits, Digital has become a predicament for many bank Chief Information Officers (CIOs). In this paper, we identified the five key challenges that CIOs must address in the Digital predicament, to serve as the foundation for building understanding and consensus around the key issues in order to succeed in the new Digital world.
