Many telecommunications companies have already tried to seal the expanding gap between the needs of business divisions and the perceived performance of IT departments by launching far-reaching IT transformation programs. However, operators frequently select a transformation approach that does not best facilitate the success of the IT transformation.
Over the years, Oliver Wyman has learned that one key to a successful transformation program is a systematic analysis of the degree of freedom available to each operator. This analysis must be conducted before the program is launched. Oliver Wyman refers to it as the “dance-floor concept.”
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