Electric, gas, and water utilities face an ongoing challenge to deliver customer service that optimizes customer satisfaction and financial performance, particularly for credit and collections. A fully integrated "meter-to-cash" approach across the customer service functions can reduce charge-offs by 10-20%.
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Insights Social Justice, Financial Regulation, and The Biden Administration Social justice was a key campaign theme for President Joe Biden. There is every reason to believe this theme will be applied to financial regulation. -
Insights Turning A Crisis Into A Catalyst For Change Ferran Reverter Planet is Chief Executive Officer of the MediaMarktSaturn Retail Group, Europe’s leading consumer electronics retailer. -
Insights How Caring Brands Can Rise Above COVID-19 Interview with Malina Ngai, Group COO and Asia & Europe CEO of A.S. Watson -
Insights Future Of Financial Intelligence Sharing Overview of concepts and recent technical developments relevant to privacy preserving analytics and includes ten case studies