The Future Is Here
Retail is about to go through changes that could dwarf its previous revolutions.
Customers are no longer satisfied with just goods; they want experiences. Physical stores are no longer needed to store products; but they are playing crucial new roles.
And a retail start-up need no longer be just a new store; it can be software that facilitates new ways of shopping – globally.
Are you ready?
Retail's Revolution Update
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Read moreInsights Can The Grocery Boom Last? Marc Poulin, former CEO of Sobeys, discusses how decisions made during unprecedented grocery growth may be alienating customers for the long term -
Read moreInsights Supermarkets’ Strength In The Time Of COVID-19 Richard Pennycook, former BRC chairman and Coop UK CEO, explains why supermarkets are now poised to emerge stronger from the pandemic than from past crises -
Read moreInsights Curb(side) Your Enthusiasm Mark Cosby, specialty retail CEO, details how Michaels Stores found success by accelerating rollout of curbside pickup and other digital capabilities
Inside Retail
Quick reads from our Future of Retail experts
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Read moreInsights How Stores Can Fix The Free-Rider Problem Consumers are increasingly searching for products at one retailer and then buying from – and paying – another, which “free rides” on the first one. -
Read moreInsights One Year After Amazon Buys Whole Foods, Grocers Prepare For New Era Amazon’s purchase of Whole Foods Market in August 2017 signaled that the leading online retailer sees a significant future for itself in food. -
Read moreInsights Five Surprising Findings About How People Actually Buy Clothes and Shoes Featured In Harvard Business Review -
Read moreInsights The Future Of Retail Is Omnichannel -
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Read moreInsights US Consumers Rethink Grocery Discounter Lidl recently opened its first stores in the US, and early customers are impressed -
Read moreInsights Three Changes Retailers Need to Make to Survive Featured in Harvard Business Review -
Read moreInsights How Amazon Is Assembling The Future Of Grocery The crucial ‘unlocks’ behind Amazon’s push into grocery -
Read moreOliver Wyman Health 11 Disruption Market Scenarios from the Outside In Hypotheses of Disruption WITHIN the Current Healthcare Market Paradigm.
Spotlight Exhibit: Patent Count Indicates How Much Innovation In Retail Is Coming Outside Of Traditional Brick And Mortar Players
GLOBAL PATENTS GRANTED FOR SELECT RETAIL AND NEW ECONOMY COMPANIES
2012-2016, SCOPE LIMITED TO PATENTS ON RETAIL ACTIVITIES
Thinking Retail
Conversations with our team on the challenges shaping the future of retail
Contributors of Retail’s Revolution report
Spotlight Exhibit: How Manufacturer's Captive Platforms Work In Food
SHOBR and INS Are Marketplaces That Show How CPG Manufacturers Could Disintermediate Traditional Food Retailers in The Future
Source: Shobr, INS, Oliver Wyman analysis
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Read moreInsights How Retail Changes When Algorithms Curate Everything We Buy Featured In Harvard Business Review -
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Insights How Stores Can Fix The Free-Rider Problem Consumers are increasingly searching for products at one retailer and then buying from – and paying – another, which “free rides” on the first one. -
Read moreInsights New data rules seen as both a threat and an opportunity On May 25, the European Union’s General Data Protection Regulation will start being enforced, meaning that all individuals, companies, and organizations will have to comply with new rules on how they manage data they hold on EU citizens. -
Read moreInsights 10 Plays For Success In Apparel And Footwear Many apparel and footwear companies are struggling in the US in spite of high consumer confidence and a strengthening economy. -
Read moreInsights From The Speed Of Sound To The Speed Of Light: Organizing For Success In China's E-Commerce Market It is no secret that E-Commerce has been the main growth engine for consumer goods companies in recent years, but what is less clear, is how best to set up your organisations to react to this. -
Read moreInsights Smart Fashion Exploring How Traditional Fashion Players Can Adopt Winning Parts of The Fast Fashion Model Without the Fast -
Read moreInsights United States Consumers Rethink Grocery Discounter Lidl Recently Opened Its First Stores In The United States, And Early Customers Are Impressed -
Read moreInsights The Future Of Retail Is Omnichannel Most Consumers Love the Idea Of Shopping Online, But Share Remains Low. Why? -
Read moreInsights Fresh Or Fail Six Keys to Worldclass Freshness -
Read moreInsights Healthcare's Next Disruptors How Can Consumer Packaged Goods Companies and Retailers Transform Direct‑To‑Consumer Healthcare? -
Read moreInsights Building A $10 Billion Beauty Brand Through Boutiques Why Physical Retail Is Important In An Online Era -
Read moreInsights The Future Supermarket How digital operations will enable a winning customer experience, at much lower cost -
Read moreInsights China Blends Online And Offline Retail Worlds Alliances Between Digital And Traditional Stores Aim To Expand Online Commerce To New Areas -
Read moreInsights Going Direct To Consumers: Promises And Pitfalls Digital Channels Enable Closer Engagement with Consumers. But Implementation Is Hard and New Rivals Loom -
Read moreInsights Why Retailers Need To Focus On Cost Step Change Many retail banks have slashed costs dramatically over the past decade by promoting digital services, closing physical branches, and taking a hard look at the activities done in head office. -
Read moreInsights Amazon Plots The Future Of Food The Purchase of Whole Foods Is A Step Towards a Major Presence In Food Retail