Industrial companies need to seize this major trend and solve the following issues: Which Digital Technologies are the most relevant to disrupt their current aftermarket services and generate value? What are the impacts on their business model and organization?
In this report, “Digital Revolution in Aftermarket Services”, we share what we have learned from our extensive work with manufacturing companies.
Eric Ciampi is a Paris-based partner in Oliver Wyman’s Operations practice.
Archag Touloumian is a Paris-based principal in Oliver Wyman’s Automotive and Manufacturing Industries practice.
Markus Mentz is a Munich-based partner in Oliver Wyman’s Automotive and Manufacturing Industries practice.