This paper explores the nature of the underlying business complexity in financial services - how to evaluate and get at it, and how to begin to transform the enterprise into a more flexible and scalable business. Using a case study of a leading consumer finance company that achieved 25% improvement in operating efficiency and 40% in IT, we show how it is possible to make substantial progress in complexity reduction by applying a "front-to-back optimization" approach focused on the drivers of complexity.
-
Insights Making The Invisible Visible Women are still passed over for the most senior leadership roles with only one in four executives female. What's preventing progress on women in leadership? -
Insights Accelerating Adaptation At Pandemic Pace Interview with Gaston Bottazzini, Chief Executive Officer at Falabella S.A. -
Insights Social Justice, Financial Regulation, and The Biden Administration Social justice was a key campaign theme for President Joe Biden. There is every reason to believe this theme will be applied to financial regulation. -
Insights How Caring Brands Can Rise Above COVID-19 Interview with Malina Ngai, Group COO and Asia & Europe CEO of A.S. Watson