Merchant Advisory Group

Annual Conference and Tech Forum 2023

Location: Atlanta, Georgia Date: September 10 - 13, 2023


On September 10–13, 2023, Oliver Wyman will be attending the Merchant Advisory Group (MAG) Annual Conference and Tech Forum in Atlanta, Georgia. The MAG is the leading US association for merchants to discuss payments-related issues.

The objectives of the MAG conferences and Tech Forum are to foster collaboration, provide tech-focused knowledge, and build relationships across merchants, their payments IT and business teams, and technology-focused sponsors. At this year's conference, industry-leading speakers will focus on the latest trends in the payments ecosystem. 

During this event, we will be sharing our 2023 Voice of the Merchant Study results launched in collaboration with the Merchant Advisory Group.

Visit us at booth #11 to learn more!

Oliver Wyman Sessions

2023 Voice of the Merchant Study

Wednesday, September 13th

Speaker: Rick Oxenhandler, Oliver Wyman Partner

Oliver Wyman and the Merchant Advisory Group (MAG) jointly sponsored the 2023 “Voice of the Merchant” Study. This is a continuation of the 2022 Study to examine how leading merchants are transforming their payments ecosystems to meet customers’ evolving shopping expectations. We explored what is working well for their customers, what payments challenges still exist, and what new payments and financial services innovations are on the horizon.


Generative AI – Revolution or Evolution? 

Tuesday, September 12th

Speakers: Marc Rousset, Oliver Wyman Partner and Danny Zhang, Oliver Wyman Principal

There is a lot of buzz with Generative AI and ChatGPT. With experience deploying it in a variety of retail contexts, let’s cut through the noise and look at how it works and what makes it different. Our team of AI experts will explore how to think about it, and what are good uses for GenAI in payments and financial services. We’ll use some real live examples of enterprise applications to bring these points to life.

Oliver Wyman Delegates

To have a discussion with the Oliver Wyman Payments team, please contact us at