Touchless Travel
By Scott Boland-Krouse and Lawrence Burka
 // . //  Insights // Touchless Travel

Oliver Wyman in collaboration with the WTTC recently launched a paper which offered global guidelines around the adoption of innovative digital technologies to enable safe and seamless travel. The paper lays out several best practice recommendations for biometric-enabled digital identities and their use across the end-to-end traveler journey.

Denver International Airport has been one of the early adopters with their pilot program and are leading the pack with biometric capabilities. In this episode of the Velocity Podcast, Chris McLaughlin, Chief Operating Officer at Denver International Airport, joins Oliver Wyman’s transportation experts Scott Boland-Krouse and Lawrence Burka for a unique insight into the success and learnings from the biometric program.  

Capturing and uploading biometric and biographic data before travel could transform the traveler experience.
Scott Boland-Krouse, Oliver Wyman

Increasing health and safety across the travel ecosystem involves two critical needs: First, a touchless experience across all journey touchpoints. Second, the ability to share traveler information (such as identity, health, and travel history) in a secure manner with government agencies and travel providers.

"We knew that aviation would recover and we knew that we had to be prepared for it."

Chris McLaughlin, Denver International Airport 

A traveler’s digital profile would consist of several digital “containers” that store various groups of information, such as:

  • Biographic and biometric data derived from government-issued identification, such as a machine readable e-passport, driver’s license, or identification card; and a live face capture (compliant with international standards)
  • Health certification, including vaccinations, immunizations, and testing
  • Recent travel history, possibly including contact tracing scores. Travel history must include travel across official and unofficial borders within large countries (such as states within the United States, countries within the European Union, or regions in China). Note: Travel history standards must take into account the risk of discrimination by border agents.
  • Immigration visa or other immigration documents
  • Payment information and loyalty program credentials and preferences
This is a hugely complex eco-system, which could be a challenge to navigate.
Lawrence Burka, Oliver Wyman