Digital Health in the Time of COVID-19
The novel coronavirus pandemic has undoubtedly shifted the way people think about and deliver healthcare. As the situation continues to evolve, employers are suddenly becoming a critical component in workers' overall health and wellness — especially now, as they grapple with how to send their employees back to work safely. If they haven't already, employers must go back to the drawing board regarding their employees' health benefit plans, safety concerns, and illness protections, and invest in digital health options as part of our "new normal."
Our "Health on Demand" report generated earlier this year (in collaboration with Mercer Marsh Benefits and Mercer), surveyed over 2,000 Americans to understand the pulse of employer and employee digital health reactions, needs, and wants. Since people's health statuses are quite personal to the individual, how different people feel about having their health data monitored, stored, and recorded in a workplace setting is critical to determining what offerings will benefit employees long-term versus which are perhaps more just "nice to have."
As businesses work to build better business in light of COVID-19, our report highlights the extent health and well-being may shape future corporate decisions.
Featured Report Insights
Employers have the potential to use personalized and relevant technology-based health solutions alongside a culture of well-being to create a more vital, engaged, and loyal workforce. Our report underscores five considerations for digital health investment in the workplace. Through our findings, we identified:
Strong Business Case for Digital Health
Workers Value Patient-Centered Solutions
Low Barriers to Adoption, High Trust in Employers
Four Different Work Segments to Engage
High Demand for a Pro-Health Culture
In an upcoming report, expected to be released later this Summer, we will explore how the COVID-19 pandemic has shifted consumer sentiment and digital consumer healthcare preferences.
'Health on Demand’ reminds us that workers treat the digital experiences they have in other parts of their lives as the standard for the health benefits they receive from their employers.Sam Glick Partner, Health & Life Sciences, Oliver Wyman
View the US, Singapore, and Global Report Findings
About the US Report
Our "Health on Demand" US Report (in collaboration with Mercer Marsh Benefits and Mercer) explores survey findings from more than 2,000 US workers and 100 US senior decision-makers on attitudes towards digital health solutions in the workplace.
About the Singapore Report
Our "Health on Demand" Singapore Report (in collaboration with Mercer Marsh Benefits and Mercer) explores survey findings from more than 1,000 employees and senior decision-makers in Singapore on attitudes towards digital health solutions.
About the Global Report
Our "Health on Demand" Global Report (in collaboration with Mercer Marsh Benefits and Mercer) surveyed more than 16,500 workers and 1,300 senior decision-makers in seven mature and six growth markets across North America, Europe, Latin America, and Asia. We spoke with full-time and part-time workers, freelancers, and gig workers, as well as senior decision-makers, half of whom work in companies with more than 500 workers globally. Learn more here.
Oliver Wyman Authors - US Report
- Sam Glick, Partner, Health and Life Sciences, Oliver Wyman
- Helen Leis, Partner, Health and Life Sciences, Oliver Wyman
- John Rudoy, Director, Healthcare, MMC Advantage
Oliver Wyman Authors - Singapore Report
- Kitty Lee, Partner and Head of Asia Pacific- Health and Life Sciences
- Matt Zafra, Principal - Health & Life Sciences, Asia Pacific
- Justin Bay, Health & Life Sciences, Asia Pacific