Over the past decade, the IT service sector has been driven by a wave of industrialization that fundamentally re-shaped the industry. We saw a high pace of growth among Indian players, consolidation of global players, and the emergence of specialized niche players.
Now and for the next decade, three new mega-trends are poised to radically disrupt the success of established IT services players: Digital technology, Changing procurement habits and New competition rules.
These trends require businesses to move from their industrialized models to a more agile approach. In the enclosed point-of-view, we present our thoughts on this evolution and the way forward for IT services players.
This publication is available in English.
