Insights

Operational Excellence: Why Do So Many Projects Under-Deliver?

Store Operations are at the very heart of retail: Stores are both the point of contact for customers and one of the biggest costs a retailer faces.

The retailers that master the challenges of Store Operations can deliver a better customer experience, and do so in a more profitable way—it’s no surprise that many of the world’s most successful retailers have built their success around competitively superior operational capabilities.

The point of view is available in the following languages: English, German.

Operational Excellence: Why Do So Many Projects Under-Deliver?


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