Saudi Arabia’s first-ever Future Aviation Forum, organized by the General Authority of Civil Aviation (GACA), united international leaders from the private and public sectors, international CEOs, and regulators to shape the evolution of international air travel and put forward new solutions. With representatives from every continent attended, the Forum hosted sessions, side events, and networking across 2 days, focusing on three core thematic pillars: passenger experience, sustainability, and aviation business recovery post-Covid.
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OLIVER WYMAN SESSION
Destination: Designing the (new) Passenger Experience
Tuesday, May 09: 4:15 PM – 5:20 PM (GMT +3)
Predictions state that global passenger traffic will double by 2037. Responding to this growth is a significant challenge for the air transport industry and governments. It will require new standards, harmonized regulations, and adequate infrastructure.
This task force engaged with representatives of airlines, governments, industry associations and strategic partners at global, regional, and local levels. The Future Aviation Forum unpacks the key drivers shaping passenger experience, how technology is impacting – and supporting it and how ecosystem players are looking to improve and deliver an end-to-end passenger experience that is safe, flawless, and efficient whilst optimizing operational costs.
- Sam Chui, Aviation Blogger, United Arab Emirates
- Abdulaziz Al Dahmash, VP of Quality and Passenger Experience, General Authority of Civil Aviation (GACA), Saudi Arabia
- Gelban Al Gelban, CEO, Altanfeethi, Saudi Arabia
- David Lavorel, CEO, SITA, Switzerland
- Prof. Keith Mason, Professor of Air Transport Management, Cranfield University, United Kingdom
King Abdulaziz International Conference Center
Riyadh, Saudi Arabia