// . //  Insights //  Episode 3: Reinventing Insurance Podcast
The real voyage of discovery consists not in seeking new lands but seeing with new eyes
Marcel Proust, Novelist

Are you ready to spark innovation?! Join us, for our third podcast episode (18 min) where we interview Taddy Hall. Taddy is a Senior Partner in Lippincott's Innovation Practice, a best-selling author, and a founder of the "Jobs to be Done" theory.  

Taddy shares ways insurers can evolve their mindset by shifting away from selling products and moving toward solving problems, and not just any problems—the ones that spark real energy for progress. Taddy invites insurers into a world of new possibilities, and shares first-hand experiences on how insurers can succeed at market-creating innovation, and create breakthrough solutions for their customers.

Our Reinventing Insurance podcast explores best practices for taking a CustomerFirst approach to innovation within Insurance. Throughout this series, host Paul Ricard discusses lessons, challenges, and new ways of working with guests who will share their first-hand experiences.


The relevant unit of analysis when it comes to innovation is an individual’s circumstance of struggle, not the product attributes or the person’s characteristics
Taddy Hall, Senior Partner, Innovation, Lippincott

Episode guest

Specializing in product development, innovation process improvement and organizational transformation, Taddy Hall helps senior executives around the world to improve innovation outcomes and drive growth.

Over the last 15-years, Taddy has collaborated with Harvard Business School Professor and innovation authority, Clayton M. Christensen, on numerous advisory and research projects. Together they co-authored multiple articles in the Harvard Business Review along with a bestselling book on Jobs Theory and the science of customer choice, "Competing Against Luck," released in October, 2016. Prior to joining Lippincott, Taddy was a Principal and Leader of Strategic Innovation at The Cambridge Group, where he helped companies create regular, scalable innovation success.

Our podcast host

Paul Ricard is a Partner in Oliver Wyman’s Insurance practice and a member of the CustomerFirst platform, which focuses on designing and building digital solutions, starting with customer needs and challenges. Paul has worked with large financial-services institutions across the Americas and Asia-Pacific regions. He is also actively connected with the Insurtech and Fintech communities, and has facilitated strong ties between Insurtechs and incumbents. His areas of expertise include designing and building greenfield digital solutions and implementing large-scale digital transformations.

Featured in this episode

Podcast Episode 2: The Power of Human Insights

In our previous podcast episode, we interview Dr. Amy Lasater-Wille. As Oliver Wyman's Director of Human Insights, Amy works closely with financial services and insurance leaders to help them deeply understand the motivations, needs and desires of consumers. She will share how insurers can uncover unmet needs to best inform decision-making and create distinct customer experiences. We go ‘beyond the obvious’ as Amy talks about the power of human insights and offers examples of client experiences to help insurers tap into today’s growth opportunities.

Podcast Episode 1: Launching new digital ventures

Our pilot episode featured Michael Keany, Head of Oliver Wyman's Studio and a partner in our Digital practice. Michael has spent considerable time launching new digital ventures inside large financial services firms. Michael shared four key management traps to avoid, along with learnings on how traditional insurers can set the company up for new venture success.  

Reinventing Insurance series