When I think about Design Thinking, I like to use the analogy of going to the gym, because working out is not something you do once — like Design Thinking it's something you continue to improve on.
In this episode, Jason Rome shares the best ways insurance leaders can adopt Design Thinking into their transformation efforts — and reinvent their businesses. Jason is the SVP of Digital Strategy and Customer Experience at Method, a GlobalLogic company. At Method, Jason partners with global brands in diverse industries to create digital products and experiences that improve lives and transform businesses.
During our conversation, Jason dives into customer experience, the new normal, new ways working, and shares his experiences and learnings while working with financial services and insurance companies.
Most recently, Oliver Wyman and GlobalLogic have been collaborating together. As part of Oliver Wyman’s CustomerFirst initiative, we are incubating new growth ventures for our clients. We bring the best of design and delivery capabilities together through an ecosystem that includes GlobalLogic, a world-class product innovation firm with global scale and reach.
Reinventing Insurance Podcast Series
Our Reinventing Insurance podcast explores best practices for taking a CustomerFirst approach to innovation within Insurance. Throughout this series, host Paul Ricard discusses lessons, challenges, and new ways of working with guests who will share their first-hand experiences.
Jason Rome is the SVP of Digital Strategy and Customer Experience at Method, a GlobalLogic company. Since starting his career in product strategy and development, Jason’s work has revolved around solving complex business problems. Jason's passion is working with clients to identify how to overcome uncertainties through human-centered design processes to make forward progress. He ensures clients not only solve their current problems, but are equipped with the right tools and perspectives to continue iterating and improving. Jason is also music enthusiast and enjoys playing classical Beethoven and Chopin on the piano. He is currently reading the biographies of all the American Presidents.
Our podcast host
Paul Ricard is a Partner in Oliver Wyman’s Insurance practice and a member of the CustomerFirst platform, which focuses on designing and building digital solutions, starting with customer needs and challenges. Paul has worked with large financial-services institutions across the Americas and Asia-Pacific regions. He is also actively connected with the Insurtech and Fintech communities, and has facilitated strong ties between Insurtechs and incumbents. His areas of expertise include designing and building greenfield digital solutions and implementing large-scale digital transformations.
Podcast Episode 4: An insurtech story told from both sides
In this episode, we connect with Drew Ostro, CEO and co-founder of PolicyMe. PolicyMe is a rising player in the Insurtech space, coming off a record year—with a 700 percent growth rate and introducing a completely digital way for Canadians to purchase life insurance. As an Oliver Wyman alum, Drew shares the full spectrum of his experiences, from advising senior leaders at the world’s largest insurance companies to the challenges of launching a new startup. We draw parallels from both sides of the incumbent and insurtech equation. Join us as we explore partnerships, accelerating industry trends, lessons learned, burnt pizza, and recommendations to help insurers build solid customer-centric experiences in the digital space.
Podcast Episode 3: Playing to win
Are you ready to spark innovation?! Join us, for our third podcast episode (18 min) where we interview Taddy Hall. Taddy is a Senior Partner in Lippincott's Innovation Practice, a best-selling author, and a founder of the "Jobs to be Done" theory.
Taddy shares ways insurers can evolve their mindset by shifting away from selling products and moving toward solving problems, and not just any problems—the ones that spark real energy for progress. Taddy invites insurers into a world of new possibilities, and shares first-hand experiences on how insurers can succeed at market-creating innovation, and create breakthrough solutions for their customers.
Podcast Episode 2: The Power of Human Insights
In our second podcast episode, we interviewed Dr. Amy Lasater-Wille. As Oliver Wyman's Director of Human Insights, Amy works closely with financial services and insurance leaders to help them deeply understand the motivations, needs and desires of consumers. She will share how insurers can uncover unmet needs to best inform decision-making and create distinct customer experiences. We go ‘beyond the obvious’ as Amy talks about the power of human insights and offers examples of client experiences to help insurers tap into today’s growth opportunities.
Podcast Episode 1: Launching new digital ventures
Our pilot episode featured Michael Keany, Head of Oliver Wyman's Studio and a partner in our Digital practice. Michael has spent considerable time launching new digital ventures inside large financial services firms. Michael shared four key management traps to avoid, along with learnings on how traditional insurers can set the company up for new venture success.