IATA World Passenger Symposium

Location: Chicago Date: Oct 25 - 26, 2023


The World Passenger Symposium (WPS) explores a wide range of topics within airline retailing, providing exclusive insights from industry representatives on challenges and opportunities in the aviation sector. Attendees will benefit from in-depth industry intelligence and news of upcoming trends and developments in the airline industry, as well as networking and knowledge sharing opportunities with a variety of industry decision-makers.

IATA WPS 2023 will be held in Chicago at McCormick Place.



Thursday, October 26 from 14:45 PM - 14:55 PM

How we made the case for Order

Transitioning to ONE Order is a major strategic move that all airlines need to make for the industry and its customers to realize the promised benefits. But achieving this promised world of streamlined order-taking will require a long-term, strategic commitment from carriers, with each following its own route and timetable to get there.

Join this conversation between Iris Taguet, Head of IT Distribution and Customer Services, Air-France KLM and Sumati Sharma, Partner, Oliver Wyman, to hear how Air France-KLM worked with Oliver Wyman to build the executive case for change.

For the full symposium agenda visit here.


Stay tuned for our insights from IATA WPS 2023.