social impact

British Red Cross

Marsh & McLennan Companies and the British Red Cross Partnership 2016-2020

Marsh & McLennan Companies is committed to making a positive impact in the communities where colleagues live
and work. Together Marsh & McLennan Companies and the British Red Cross are committed to strengthening and
building the resilience of individuals and communities, by helping them prepare, respond, and recover from crisis.

British Red Cross: Optimising Business Planning Processes

The British Red Cross is part of the International Red Cross and Red Crescent Movement, the world's largest independent humanitarian network.


The employees of all Marsh & McLennan Companies (MMC) operating companies, which include Oliver Wyman, voted to support the British Red Cross as our charity of the year for 2015, and this has subsequently developed into a long-term partnership. Oliver Wyman was engaged to carry out a full review of British Red Cross business planning processes to improve the effectiveness of corporate business planning for 2016, as well as inform longer term improvements to strengthen how BRC approaches business planning going forward. In the course of this review, we identified key pain points and “quick wins” which could be implemented for the 2015 process to improve focus and integration across the organisation in resource planning. We also provided a set of recommendations for long-term optimisation to bring greater clarity to the organisation’s strategic goals and objectives to support more focused and aligned business planning and performance management.

The clients are very appreciative of our work and it feels great to know you are helping people at the same time
Adrian Lo Oliver Wyman


Optimising British Red Cross business planning processes helped the organisation to adopt a more integrated approach, aligning resources more closely to strategic objectives and the needs of people in crisis supported through the work of the organisation.

Building on this work, Oliver Wyman is continuing to support the British Red Cross as they make significant changes in 2016. This work will enable the British Red Cross to put in place a strategic framework that is more outcomes focused, and tools that facilitate robust strategic performance management and business planning.  We hope that, with our support, the British Red Cross will be able to realise tangible benefits from this work in 2016 and beyond.