Healthcare leaders must create an industry that is more agile and responsive to uncertain economic conditions, evolving consumer expectations, and new operational norms.

Houston Methodist embarked on an ambitious journey to maximize the use of technology to reimagine its workforce model. That includes a virtual ICU, tele-nurses doing patient intake and discharge, and artificial intelligence helping identify staff training needs. It’s resulting in clinicians being able to spend more time at the bedside.

A key priority of high-performing payer operations is member-centered design. But without comprehensive and deliberate design, certain well-intentioned member engagement and care trends end up missing the mark.

Value-based contracting has been hindered for pharmaceuticals. What’s needed is an approach that removes unpredictability and mitigates risk for everyone involved. A warranty structure may fit the bill.