The small and medium enterprise (SME) banking landscape across markets is evolving, driven by changing customer needs, digital adoption, and a growing focus on open banking. Banks have started to enhance their SMEs offering by moving from information provision to actionable insights. We believe that future for SME offering is beyond banking wherein the bank becomes a business partner to SMEs. Digital and easy to access, a reinvented experience could be built around helping SMEs to grow their businesses, proactively providing solutions and valuable insights.
In this webinar, Visa and 9Spokes, an open data platform focused on building digital solutions for businesses and financial institutions, joined the discussion with Oliver Wyman experts, on what target SME digital experience could look like, and why it is attractive for banks and SMEs.