Financial Times Future of Retail Summit

Location: Claridges, London, UK Date: Sep 18, 2017


For UK and European retailers wanting to stay ahead of the game, the second annual FT Future of Retail summit brings iconic global brands and exciting new startups into one lively space to share their thoughts on the future of the shop, and shopping. Translate their insights and analysis into bottom-line impact for your business: more customers, higher sales, increased profits. 

Nick Harrison will be sharing preliminary results from Oliver Wyman’s latest research and discussing the future competition many retailers are not expecting:

The last decade has seen a dramatic shift across many industries into online retail. The next decade promises continued disruption. We think the pendulum is swinging back to physical stores – combining seamlessly with digital technologies to offer omnichannel experiences. Crucially, this means no one player is perfectly positioned today. Retailers from both sides of the digital and physical divide face a new learning curve – and new competition.
Nick Harrison

Registration Link


08:00   Registration and Networking

09.00    Opening Remarks

09.05   Opening Keynote Panel: The Changing Role of the Shop

09.50   Destination Retail: Creating Value through Store Design

10.00   Transforming industries from Uber to UberEATS: how technology is changing the face of food retail

10.20   The Future Competition You Might not be Expecting

10.40   Choosing sides: betting big on retail or e-tail?

11.00   Networking tea and coffee break

11.30   Talk of the Town: Redefining the Physical Store

12.00   New Retail: Insights into the Chinese Consumer

12.30   Are you keeping up with the competition?

12.45   Case Study: Augmenting retail: how the relationship with consumers will be impacted by

13.00   New Frontiers in Retail Tech

13.15   Networking Lunch

14.25   In conversation: Investing in Retail Tech

14.45  Panel: Integrating shop, online, and mobile

15.25   Lessons in convenience  

15.40   The Retail CEO panel

16.30   Closing remarks


49 Brook Street
London W1K 4HR
United Kingdom