The City of Phoenix and Oliver Wyman are proud to present the 25th Annual Phoenix Sky Harbor International Aviation Symposium
The Symposium is an unrivaled and exclusive industry event that brings together a diverse mix of senior executives from major US and international carriers, senior domestic and international transportation officials and many other industry luminaries from around the globe.
Hot topics and emerging trends come to life as industry experts share their views and insights in a lively panel format.
The event concludes with an all-star line up of airline CEOs providing their thoughts on what is on the horizon for the next 25 years and how their carrier will succeed.
6.00pm – 8.00pm Opening Cocktail Reception
7:30am – 5:00pm Registration Opens
7:30am – 8:30am Breakfast
8:30am – 8:35am Welcome & Symposium Kick-off
8:35am – 10:00am The Future of Partnerships: From KL/NW to the Ongoing Subsidy Battle,
Is an "alliance" enough or is a portfolio of relationships required?
How are bilateral relationships changing the alliances?
Can they still grow? Will the LCCs join the party? Will foreign-ownership
limits ever be lifted?
10:00am– 10:30am Break
10:30am – 12:00pm Improved Reliability and Infrastructure: What’s the Answer?
On time performance is at an all-time high, but is it here to stay given
nextGen European ATC challenges, airport infrastructure, employees,
aging and updated fleets and regulatory oversight?
Are we ready for the return to peak traffic volumes?
12:00pm – 1:30pm Lunch
1:30pm – 2:30pm The Battle for the Customer: What Do Customers Really Want and
How Will Buy in the Future?
What is the vision for customer engagement in 2025?
Is the battle in the air, on the ground, or elsewhere?
Amenitites are returning and loyality programs
What can a carrier do to create true differentiation in as
Which new players could alter the economics of distribution?
Are there new technologies that hold great promise for
improving the customer experience?
3:00pm – 3:30pm Break
3:30pm – 5:00pm Hubs, Bases and Focus Cities: Different Networks for Different Designs
What's the difference and when should an airline (or airport) aspire to each?
How will flows evolve?
Are there lessons from the US for Europe or visa versa?
How is re-hubbing, re-banking, new aircraft technology, etc. affecting
networks? Are LCC international services a game changer?
Will the airline within an airline model be successful in Europe?
6:00pm – 9:00pm Cocktail Recption & Dinner
7:30am – 12:00pm Regististration Opens
7:30am – 8:30am Breakfast
8:30am – 8:35am Day 2 Kick-off
8:35am – 9:45am 25 Years of Lessons Learned: From Open Skies to Bankruptcies to
ULCCs to Consolidation
Where we right? How did it end?
A look back at the biggest issues from prior symposiums including labor,
alliances, mergers, foreign investment and new technology to name a few.
9:45am– 10:15am Break
10:15am – 11:55am Executive Panel
C-suite industry leaders discuss issues of today and tomorrow.
11:55am – 12:00pm Wrap-up and Thank You