social impact

Clinic By The Bay

Clinic By The Bay patient needs assessment


Clinic by the Bay is a nonprofit San Francisco based free clinic serving working, uninsured adults in San Francisco and San Mateo counties. As a member of the Volunteers-in-Medicine network, volunteers make up a majority of the staff including physicians, nurses, translators, and health care students. The clinic’s overall mission is to understand and serve, with dignity and respect, the health and wellness needs of the medically underserved in the San Francisco Bay Area.

Despite the passage of the Affordable Care Act, there remain people in our communities who are not well served by the healthcare system. We were thrilled to support Clinic by the Bay in their mission to improve healthcare for this vulnerable population
Tom Robinson


As a result of the passage of the Affordable Care Act, Clinic by the Bay noticed a drop in monthly visits over a three month period due to a decrease of uninsured patients. Oliver Wyman was asked to confirm the clinic’s target patient population, and to determine how to increase patient visit volumes to previous peak levels.


This project revealed that while the overall uninsured market substantially reduced, and eligibility expansion will eventually be required, significant community needs remain to support further growth. It was also revealed that to better capture this population, an increased focus on community involvement through board diversification, community partnerships, and marketing and outreach efforts is required. Oliver Wyman’s work identified the target populations and methods required to increased patient volume at Clinic by the Bay in order to continue operating as a free clinic resource to the community.