CNBC Arabia: Abhishek Sharma Speaks About The Lasting Effect Of COVID-19 On Workplace Practices And Behaviours

Jul 15, 2020

Editor's note: Oliver Wyman is monitoring the COVID events in real time and we have compiled resources to help our clients and the industries they serve. Please continue to monitor the Oliver Wyman Coronavirus hub for updates.

In an interview with CNBC Arabia, Abhishek Sharma, Partner for Public Sector at Oliver Wyman talks about the new report by Oliver Wyman and a team of leading behavioral science experts, titled Shaping the New Normal: Changing Working Practices for Good, explores five working practices that have been formed or altered throughout the past 6 months in response to COVID-19 that organizations may seek to preserve and promote even after the pandemic subsides. Here are the key messages from the interview:

  • There are two factors: the standard measures taken by companies to ensure a safe environment, and the number of practices taken by companies to introduce new routines
  • There are many positive aspects of working from home - achieving efficiency that saves time and the effort of commuting. We might see companies return to old norms according to their business models
  • To maintain new, positive organizational behaviors that have emerged as a response to the COVID-19 crisis, there are at least three components that need to be in place in order to make the new routines or practices stick. By instilling a cue trigger, implementing routines and rewards and ensuring the repetition of activities embedded over a sustained period of time; organizations can benefit from beginning to execute this framework today, and continually updating their findings as their employees adapt over time

CNBC Arabia is a leading pan-Arab television news channel broadcast in Modern Standard Arabic. The channel is based in Dubai, United Arab Emirates.