The Guardian: Deborah O’Neill Reminds Elon Musk That Robots Need A Human Touch

In response to reports on Elon Musk’s comments that “excessive automation at Tesla was a mistake” and that “humans are underrated”, Partner Deborah O’Neill shared in UK newspaper The Guardian the three most common mistakes she sees when companies try to deploy automation and AI:

1. Missing the data basics
2. Applying the wrong strategy
3. Losing the human touch.

“Across industries, CEOs are wrestling with the balance between humans and increasingly cost-effective and advanced robots and artificial intelligence,” she says. “[but] it’s only by maintaining a human touch – thinking and seeing the bigger picture – that automation and AI can add the most value to businesses.”

To read the full letter, click here.

To read Deborah O’Neill’s Harvard Business Review article on AI and automation, click here.