Trust between ourselves and from our clients
We value trust. We require trust amongst ourselves to operate effectively, whether independently or in teams, and to share valuable resources and ideas. We also require trust between us to enable a sense of belonging and well-being. Operating in an environment without trust is corrosive and soul-destroying. We also need the trust of our clients in order to be effective, and we understand that we regularly need to earn their trust through our actions. In order to make lasting contributions to our clients, we must, each day, earn the role of trusted advisors.
How do we do this? Our internal processes assume trust rather than holding back access until trust is proven. We strive for an open "Best Foot Forward" system with fully shared intellectual capital, client contact information, and transparent communication. We aim for the active promotion of client trust through our values (such as always doing what is right, always delivering impact), and we include an emphasis in our incentives and development around recognizing trusted relationships. We have an obsession with the rigorously careful treatment of client confidential information. We regard breaches of trust as a serious departure from our values.