Wall Street Journal: Jessica Stansbury on Airports and Airplane Cleanliness
Jun 17, 2020
Oliver Wyman partner Jessica Stansbury was quoted in a Wall Street Journal story about airlines making passengers wear face masks.
A survey by consulting firm Oliver Wyman found 85% of travelers said cleanliness at airports and on airplanes would affect their decision to travel—as high a factor as ticket price. Masks are key to perceptions of airline cleanliness. Seeing unmasked passengers raises red flags for many travelers or would-be travelers.
“I’ve been doing consumer surveys a long time, and I’ve never seen another factor show up as important as price in impacting a purchase decision,” says Oliver Wyman partner Jessica Stansbury.
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