This paper explores the nature of the underlying business complexity in financial services - how to evaluate and get at it, and how to begin to transform the enterprise into a more flexible and scalable business. Using a case study of a leading consumer finance company that achieved 25% improvement in operating efficiency and 40% in IT, we show how it is possible to make substantial progress in complexity reduction by applying a "front-to-back optimization" approach focused on the drivers of complexity.
-
Insights Future Of Financial Intelligence Sharing Overview of concepts and recent technical developments relevant to privacy preserving analytics and includes ten case studies -
Insights Retail’s Revolution - How To Navigate It? -
Insights Bringing Omnichannel Beauty to the Next Level Interview with Maggie Chan, Greater China Managing Director at Sephora -
Journals Changing Consumers, New Opportunities We interviewed global senior retail executives for the Retail And Consumer Journal, Volume 8, on the pandemic challenges they faced and the new opportunities it provided.