Healthcare leaders can forge new connections with stakeholders on three fronts: connecting their organizations to people, to progress, and to purpose.

Tensions and a lack of trust between executives and front-line workers are mounting. The result is a chain reaction that impacts access to care and threatens healthcare organizations’ stability. More than ever, healthcare needs leaders who are good with people. It’s time for a new playbook.

A vicious cycle of distrust, where government and media feed a cycle of division and disinformation in pursuit of votes and clicks, is putting pressure on business and NGOs to take on societal responsibilities beyond their remit. It’s up to employers, including the healthcare industry, to embrace their new roles in society.