This paper explores the nature of the underlying business complexity in financial services - how to evaluate and get at it, and how to begin to transform the enterprise into a more flexible and scalable business. Using a case study of a leading consumer finance company that achieved 25% improvement in operating efficiency and 40% in IT, we show how it is possible to make substantial progress in complexity reduction by applying a "front-to-back optimization" approach focused on the drivers of complexity.
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Insights Making The Invisible Visible Women are still passed over for the most senior leadership roles with only one in four executives female. What's preventing progress on women in leadership? -
Insights Is Money All That Matters? A nation’s human-capital policies must be agile and adaptable, yet effective enough to drive national-scale transformation. -
Insights Applying The Urgency Of Solving COVID To Climate Change As we emerge from COVID-19, let’s harness the necessary spirit of collective endeavor in our fight for a cleaner, greener and more prosperous future. -
Journals Changing Consumers, New Opportunities We interviewed global senior retail executives for the Retail And Consumer Journal, Volume 8, on the pandemic challenges they faced and the new opportunities it provided.