Pilar is a Partner in Oliver Wyman’s Communications, Media and Technology practice. Having worked in 10 countries within the last 10 years, she’s partnered with telco senior executives across Europe and Latin America to solve their biggest challenges. Madrid, however, is the city she calls home.
My favorite projects are those in which I have found myself working hand in hand with the clients, designing change together on the go, and sometimes even admitting we did not have all the answers from the outset. It’s about inventing, reframing, plus thinking bigger and deeper. You need the right mix of art and science to achieve impact in the real world and do memorable things.
Telecoms is Pilar’s core strength, and her focus is on large company-wide transformation programs within marketing, sales, customer operations, technology, and support. She is skilled in pre/post deal, digital transformation, design-to-cost, and workforce re-design.
For Pilar, is all about the continuous learning – new trends, approaches, and new characters bringing their own perspectives to the table. She is frank, energetic, and committed to impact. Clients and colleagues have become mentors and long lasting friends.
I always have a knot in my stomach when I start a project. When I was junior I thought this would disappear but after 10 years I understand it will not! Very often, you are in front of a new challenge and a line-up of complete strangers, from consultant colleagues to clients. We all come from different backgrounds but have two things in common: the determination to achieve impact and the commitment to putting our individual talents at the service of the pack. It’s clear that when we combine forces, we can succeed in our mission.
Pilar is fluent in both Spanish and English and is able to understand French.