Nicole is a partner in our Customer Innovation and Growth practice and a payments leader with more than 20 years of experience driving revenue growth and B2B product transformation across industries, including airlines, hospitality, and healthcare.
She advises senior executives on commercial payments, merchant strategy, and product innovation, helping them unlock growth and deliver better outcomes for their customers.
Before joining Oliver Wyman, Nicole spent 12 years at US Bank, where she most recently led merchant revenue for the Institutional Client Group and Global Airlines. There, she built the business, product, and revenue strategies for enterprise clients, growing new business revenue by more than 20% per year.
Previously, as Head of Strategy and Chief Product Officer for Corporate Payment Solutions, she strengthened the bank's position in commercial issuing by investing in modern card, expense, and travel platforms. PaymentsSource named her one of the Most Influential Women in Payments in both 2018 and 2021.
I've spent more than 20 years in B2B payments, and the past five have brought more change than the previous 15. Innovation is no longer a differentiator at the margins — it's the difference between growing with your clients and being replaced by someone who does
Earlier in her career, Nicole led global product and marketing at WEX, where she expanded the company’s commercial card platform internationally. She began her career at First Annapolis Consulting, advising clients on commercial payments and merchant acceptance strategy.
Nicole lives in Portland, Maine, with her husband, their two children and two Labradors. She is an avid runner and swimmer. She holds a bachelor’s degree in business administration from the University of Georgia and an MBA from the University of Maryland.