Mia’s responsibility as knowledge manager is making sure the research wheels keep running smoothly. “My role is to work with the practice lead and wider practice management team to help them manage on a day-to day-basis and support long-term strategic development,” says Mia. “I am also the internal go-to-person for ‘all things CMT’ for consultants and support professionals that run core practice management processes, such as talent management, people development, budget and capacity plans, and internal events.”
I hope that the work we do within research, knowledge management, and innovation helps pushing our consultants to keep learning from others, keep evolving, and keep encountering new ways of tackling the problems our clients and society face.
Teams reach out to her so as to incorporate and build on the firm’s previous collective experience. “It can be simple questions, such as, ‘Have we ever done XYZ anywhere before?’ to more challenging questions that require connecting the right people so that they to brainstorm together.”
Maintaining a life-work balance is important to her – and is one of the things that she values about Oliver Wyman. “Family, friends, and being part of a community is very important to me - being a wife, mum and friend helps me keep things in perspective. Sports are a big part of my life, particularly water sports – I am currently sold on kite foiling but also like running and yoga.”
Looking ahead, she’s excited by the challenges and opportunities. “I think there are great opportunities ahead for the communications, media, and technology industries – companies within these sectors form an integral part of our lives and allow us to express ourselves, connect, and communicate with another. They are our modern toolbox, to achieve whatever we want to. Alongside with plentiful opportunities, there are increasing challenges around personal data privacy.”