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Diego Olivares
Principal
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Diego is a principal in the Retail and Business Banking Practice at Oliver Wyman's Mexico office.

With extensive experience working with top-tier financial institutions across North and Latin America, Diego specializes in Customer-First and Transformation projects.

In his recent projects, Diego has focused on designing customer-centric and digital strategies for retail banks and fintechs. He has also been involved in revamping corporate strategy programs for payment companies and advising financial institutions on technology implementation programs to support their strategy.

I help financial institutions embrace customer-centric strategies and leverage digital innovation to drive growth and success in the ever-changing banking industry

Diego is deeply invested in the strategic role of customer strategy, analytics, innovation, and digital technology in the banking industry. His expertise and insights have helped organizations navigate the evolving landscape of the financial sector.

Diego holds an MBA from Carnegie Mellon University and a BS in Actuarial Studies from Universidad Anahuac Mexico. Prior to joining Oliver Wyman, he gained valuable experience at Santander Mexico, PwC Advisory US, Citibank, and Citibanamex.

Outside of work, Diego enjoys staying active and exploring new challenges. Whether it's golfing, playing tennis or running, he believes in the importance of maintaining a healthy and balanced lifestyle.