Rick is an Engagement Manager in Oliver Wyman’s New York office with a focus on Retail and Business Banking. He specializes in payments topics with work spanning banks, infrastructure players, and merchants. He has expertise in designing corporate strategy, driving customer experience, and generating operating efficiencies.
I get most excited by the opportunity to dive deep into a complex problem, structure the potential solution, and devise the best path forward – all while working side-by-side with our clients.
For Rick, solving complex problems has always been a core strength. He searches for innovative ways to address clients’ needs, whether he is evaluating the future of luxury retail payments to drive customer engagement, developing corporate strategy for a Latin American merchant acquirer to respond to international tech trends, or designing a procurement strategy for one of the world’s largest global health organizations to increase aid efficiency.