Retail & Consumer Products

Retail & Consumer Products Insights

  • The Rise And Rise of Cost Reduction

    The Rise And Rise of Cost Reduction

    Earlier this year, we wrote in The Grocer how programmes to reduce operating costs are becoming too small for the scale of the problem they are trying to address. They chip away a fraction of a percentage point here and there in different parts of the business and are unable to create a real competitive advantage in a challenging market.
  • Zero is not a number

    Almost 1.3 billion tons of food produced for human consumption is lost or wasted per year globally. That amounts to almost $950 billion.

    Retailers often view this waste as a fact of life. However, the opportunity to reduce waste is actually pretty significant and, if pursued in the right way, there is a large upside for producers, retailers and consumers alike.

    We worked with t...

  • Shopping Without Boundaries

    Shopping Without Boundaries

    Cross-border e-commerce has become the latest hot topic for Chinese e-commerce players, and is capturing the attention of the world’s leading brands and retailers. After a booming period, cross-border e-commerce has arrived at a tipping point. The future of the channel now seems unclear to many of the players. The trigger has been a series of regulations announced by the Government in the pa...


    More Trust Wins More Value

    Retail business models are under pressure as they adapt to cost inflation, online and hard discount competitors, and rapidly changing customer needs. Instead of trying to squeeze more margin out of suppliers, we see the most successful retailers seeking joint solutions with their top suppliers. 

    The value at stake is tremendous. For example, looking at just the fresh categories i...


    The Bigger Digital Picture

    Six ways to use e-commerce to reinvent B2B sales relationships in distribution.

    Digital Equality

    Lessons from Retail: Three steps to better serve low-income consumers online.

    The Changing Face of the Chinese Traveller

    Chinese travellers continue to head abroad in greater numbers than ever before. The total number of trips exceeded 120 million in 2015. Despite slowing GDP growth, that number should top 130 million this year. Spending has risen accordingly. In 2014 alone, Chinese travellers spent approximately US$165 billion overseas, an increase of 27% over the previous year according to UN’s World Tourism...


    Breaking The Addiction

    The real business cost of promotions is being chronically underreported in grocery retail. We’ve seen sales uplifts from promotions fall 18 percent in the past five years and today estimate that a third of promotions are actually destroying value for the retailer. Yet food promotions are still being rolled out week after week.

    This is why we’re keen to share with you the findings fr...


    Fighting Fat

    Your customers' waistlines are a matter of national importance. The UK government is continuing to face pressure to do more to reduce the prevalence of obesity and reduce the £5.1 billion bill to the NHS due to managing obesity-related diseases like Type 2 diabetes.

    We have calculated that the UK needs to lose around 343 million kilograms of fat. Tackling this problem is going to re...


    Wake up to Bank-to-Bank Payments

    In January 2018, Europe will be hit by the next wave of payment regulations – Payment Services Directive 2 (PSD2) – which has broad implications and could lead to bank-to-bank payments becoming an everyday reality for consumers. It could potentially capture 20% of customer spend away from existing card schemes and unlock over €3 billion from reduced transaction fees. In addition, it will all...


    Graduating Into Consumption

    The speeds of change in China’s political, social, technological and economic environments have made generational shifts much more pronounced than other countries. Understanding China’s youth is therefore critical to the understanding of the future of China’s consumer economy.

    China’s “post-80s” (“80 后”) generation, defined as those born in the 1980s, was the first to come of age in a...


    Cutting the cord

    eCommerce has been THE hot topic in Chinese retail for the past few years culminating in the listing of Alibaba on the NYSE. Alibaba reached, at least on day 1, a greater market value than either Facebook or Amazon. Much of this hype has been focused on the ongoing potential of the eCommerce market, only half of the Chinese population is currently online (vs. c.70%-90% in most developed mark...