Driving Performance through Business Analytics

Utilities have invested billions of dollars in IT systems in an effort to improve efficiency and reduce transaction costs. To support efficiency goals, these investments often focus on customer information and inquiry management, asset planning, workforce productivity, and work planning. These systems are often designed to support transactional activities (e.g., electronically distributing work orders to field workers, sending bills out to customers) and, as a result, commonly undervalue the diagnostic potential of the underlying information. This underutilization of company and customer information presents a valuable opportunity to optimize work effectiveness, raise performance, and improve the bottom line.

Driving Performance through Business Analytics


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