Determining the right size and functional mix of an airline’s maintenance organization has become a perpetual challenge. The maintenance organization must balance airline operational goals with maintenance cost control/reduction, all while maintaining the highest standards of safety and quality. In addition, constantly changing economic and regulatory conditions, merger and acquisition activities, facility expansions, fleet changes, third-party work considerations, and outsourcing decisions affect the business, operational, and ultimately, resource requirements of the maintenance organization. These constant changes necessitate a strong organization design strategy—one that uses a methodical, flexible, fact-based, and repeatable approach to determining appropriate organizational requirements.
