Jess is a Principal at Oliver Wyman with 10 years’ experience in Financial Services. She works with digital and technology-enabled Retail and Business banking businesses, advising senior clients on commercial strategy, customer proposition, and pricing. Her clients include banks, specialist lenders, FinTechs, and start-ups. Jess is the lead author for Oliver Wyman’s flagship Women in Financial Services report in 2019.
Jess started her Masters in Finance at LSE on the day that Lehmann brothers collapsed and has specialized in Financial Services ever since, working with the industry through a period of significant change. She joined Lloyd’s of London In 2009, before starting at Oliver Wyman in 2012.
Jess helps Financial Services clients to navigate the changing customer, competitive, and technology landscape in Financial Services. Customer expectations are evolving rapidly as technology and user experience improves both within and beyond Financial Services. We are seeing innovation and competition at a rate that the traditional banking sector has not faced before. Our clients need to balance competing priorities: managing cost and margins in a challenging market environment, whilst also embedding new capabilities to improve their customer proposition. There is a significant opportunity for those who are able to capture new space, but of course, threats for those who don’t.
Jess will also be leading this year’s flagship Women in Financial Services Report. It is a topic that she is passionate about and firmly believes needs to be solved for our industry to evolve. Whilst we have made some progress towards gender balance in the last 10 years, there is still a long way to go. Gender balance and inclusion is not only important for internal culture and to ensure that women have clear paths to leadership in Financial Services. It is also critical to ensure we serve our clients effectively. In this year’s report, we will explore the extent to which the industry is thinking about gender balance more broadly and what can be done to drive better commercial outcomes.