Jess is a Principal at Oliver Wyman with over 10 years’ experience in Financial Services. She works with Retail and Business banking businesses, advising senior clients on commercial strategy, customer proposition, and pricing. Jess is the lead author for Oliver Wyman’s flagship report: Women in Financial Services 2020.
Jess helps clients including banks, specialist lenders, FinTechs, and start-ups, to navigate the changing landscape. Customer expectations are evolving rapidly as technology and user experience improves both within and beyond Financial Services. We are seeing innovation and competition at a rate that the traditional banking sector has not faced before.
Our clients need to balance competing priorities: managing cost and margins in a challenging market environment, whilst also embedding new capabilities to improve their customer proposition. There is a significant opportunity for those who are able to capture new space, but of course, threats for those who don’t.
Jess is also the lead author for the Women in Financial Services 2020, which explores gender balance in the industry.
Whilst we have made some progress towards better gender balance in the last 10 years, there is still a long way to go. To deliver the next wave of change, we need to recognise that diversity and inclusion not only impacts the workforce, but also a broader set of stakeholders: customers, supervisors, shareholders and society. Taking a panoramic view will push the topic into the daily path of the CEO and executive committee, drive better business outcomes, and ultimately start to change the industry.