Oliver Wyman


The Oliver Wyman Implementation Unit has been set up to complement Oliver Wyman’s traditional strategy value proposition with comprehensive implementation expertise.

About Implementation

The Implementation Unit comprises a high-impact and diverse team of specialized professionals. The team consists of a mix of consultants and industry practitioners , with a relentless focus on driving measurable and sustainable impact for clients. The team works closely with our Strategy Practice and clients to drive successful implementation and transformation programs. The Implementation Unit adds a distinctive dimension to our traditional strategy consulting work, offering our clients end-to-end solutions spanning from strategic development to implementation

What we do

We not only drive change, we make change happen.

The Implementation Unit's value proposition lies in its team's wide range of expertise. Implementation is complex, requiring our teams to have a deep understanding of our clients' objectives and capabilities. The Implementation Unit typically gets involved in assignments with a project management/PMO, operational transformation, organisational transformation, and/or change management component. The Implementation Unit ensures in these cases that clients/programs are enabled to reach material and sustainable impact.


A. Project Management/ PMO

Through leveraging a customizable PMO tool, we are able to manage administrative aspects of a project and to challenge status, results and planning. Our PMO methodology allows us to support our client by identifying program interdependencies and cross-project synergies. This facilitates their decision-making process, institutionalize risk management standards, and typically monitor the project progress, scope, and deliverables in a timely manner. Our success criteria are not limited to simply delivering, but rather to enabling our clients to deliver.


B. Operational Transformation

We identify the real client need and tailor the approach, depending on various determining factors the approach will vary from simple to complex. Our team’s high communication and interpersonal skills enable us to understand the exact client situation and identify the necessary implementation approach tailored to their needs and circumstances. Operational Transformation involves an efficient assessment of needs and business capabilities required for a sustainable impact. To ensure sustainability, the Implementation Unit focuses on the tracking of implementation impact, and assures through early warning systems, that risks are managed and mitigated.


C. Organisational Transformation

Human Resourses is one of the key support functions in an organization, specifically upon the introduction of new functions and objectives; where the success or failure of the organization highly depends on the talent structure expected to deliver. We support our clients on an ad-hoc basis, implementing HR management strategies (i.e. Organizational design, job design, and human resources planning). Our objective is to enable our client to maintain high performance while ensuring proper knowledge transfer.


D. Change Management

We have extensive experience in organizational change and we know how to successfully implement this, ensure transparency and understanding within affected departments. Change requires effective communication plans that are tailored to external and internal audiences. Specific measures need to be considered to overcome cultural barriers and resistance when required.

Project Examples

  • Introduction of VAT for a semi-public sector agency in the GCC
  • Building a functional policy development & execution monitoring unit for a ministry in the GCC
  • Transformation of  digital customer experience for a leading telco company

Our Team

Our expanding team of implementation specialists compromises of a  range of high-caliber individuals with diverse experiences.

Mark Kremers, Partner

Mark is a Partner with Oliver Wyman in Dubai. He is the Head of Oliver Wyman’s Implementation Unit in the MEA region. Previously he was part of the Global CMT (Communications, Media, and Technology) team. Over the past 18+ years, Mark has worked on a wide range of consulting assignments across the globe – with Dubai as base for the past 13+ years. His main areas of expertise include: program management, transformation management, change management, operations improvement, start-ups, commercial strategy and execution.Mark holds a MSc degree in Business Administration from the Rotterdam School of Management majoring in the field of “Information Management”. Mark has conducted part of his studies at the Illinois MBA program in Urbana-Champaign, USA. Mark is a Dutch national, speaks fluent Dutch and English, and has a very good understanding of Spanish


Alex Ortiz, Director

Alex is a Director in the Implementation Practice in Dubai and has over 17 years of professional experience working on large programs with several multinationals as well as in a public sector environment. Alex is accustomed to working in a multicultural environment with experience spanning three different continents (Americas, Asia/Middle East, Europe). He possesses of great leadership and organizational aptitude coupled with excellent communication skills and the ability to adapt quickly to changing environments. He is a resident subject matter expert with in the Oliver Wyman Implementation Practice on topics such as: Corporate Program Management (PMO Governance and Delivery), Business Transformation implementation, Smart City developments. Over the course of his career Alex had deep exposure to: telecoms, aviation, real estate industries as well as to the public sector.



Anton Osin, Director

Anton is a Director with Oliver Wyman Implementation Unit based in Abu Dhabi. Previously he was part of OW FS practice specializing in Banking and Insurance. He has 15+ years of professional experience working for Financial institutions and Government entities across the Middle East, Europe and Central Asia. He works on the intersection of strategy and implementation primarily across Financial and Public sectors. His areas of expertise include: transformations & reorganizations, operational efficiency and improvement, execution. He combines strong understanding of the principles of strategy design and on-the-ground implementation. Anton has degrees in Economics & Finance and Modern Languages & Literature from Higher School of Economics and Moscow Lomonosov University. Anton speaks fluent in English, German and Russian.