Retail is a dynamic industry where the pace of change is becoming ever faster. The rise of hypermarkets or ‘big box’ formats - the sector during the 1980s and 1990s, and more recently the rapid growth of online retail has become a major threat for many established players. Meanwhile, economic headwinds continue to buffet retailers in many geographies, and customers are becoming ever more sophisticated and demanding.
As a result, the gap between winners and losers is growing all the time. The key challenge facing retailers today is that of designing an attractive, sustainable customer proposition: one powerful enough to compete in the age of e-commerce, and which also delivers acceptable financial returns.
We help our clients achieve this goal by drawing on our deep understanding of the economics of running a large retailer, and on our proprietary methodology for analyzing customer behavior. Working closely ‘at the coalface’ with client personnel, we help them build the capabilities they need in markets that are becoming ever more competitive.