Retail & Business Banking Experience

Strategy and Operations

• For a North American bank, identified high-opportunity target locations for a five-year branch network expansion plan using statistical models and geographic visualization tools
• Helped a major North American bank with a distressed mortgage business to redesign its 5-year strategy
• For a West African bank, ran a multi-functional transformation, leading to cost savings, optimized risk management and
• For an emerging market retail bank with a multi-country footprint, led a full operating model transformation to enhance client experience and boost profits by more than 25%.  Performed an institution-wide diagnostic, formulated business case and built test and learn environments for the new model, and set the stage for implementation

Credit and Risk

• Designed and implemented a new collection operational model for a regional Spanish bank leading to uplift in recoveries per year
• For a major US government agency, developing a next-generation information-based decision science capability, which is enabling it to perform its core mandate with greater efficiency and effectiveness
  

Customers, Products and Channels

• For Korea's leading consumer finance player, developed customer management and cross-sell strategy for their retail credit card customers
• Redesigned deposits product portfolio US bank. Realigned the value exchange across the wealth spectrum to increase fee income, minimize high-value customer attrition, and improve aquisition and cross-sell rates