Productivity improvement for a major parcel delivery company
Productivity improvement/customer management: A major parcel delivery company seeking to re-energize an SG&A productivity improvement program asked Oliver Wyman to identify opportunities at its customer contact centers that would allow for further cost reduction while maintaining or improving the level of service provided to customers. Oliver Wyman conducted an assessment to identify and quantify improvement opportunities and then developed solutions for those areas, including refinement of savings potential and a detailed implementation plan. The opportunities outlined by Oliver Wyman would provide the client with savings of up to $2.8 million.
Experience
Oliver Wyman has conducted dozens of engagements over the past five years for global integrators and expedited parcel delivery firms, national and regional third-party logistics services providers, and North American and European postal services.
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